The Smart Help app uses on device and network diagnostics to help users solve common and frustrating problems such as no connectivity, incorrect settings, running out of storage, unable to make calls, etc.

The diagnostic capabilities added new powerful solutions for users: a one-touch "Fix It" which allows users to simply tap a button to execute an automated fix, or a "Guide Me" solution which overlays step-by-step instructions right on top of the actual device OS screens so the user can learn as they perform the solution steps.

These new capabilities were added to the existing set of static help articles and videos, requiring the design of a completely new set of robust user interactions.